Supervisor Client Service
Company Name:
First Data
Requisition No. 38053BR
Job Title Supervisor Client Service
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
> >
Job Description This position is responsible for the supervision of the Client Service function provided to our clients. The incumbent contributes to the company's success and profitability by understanding the client's requirements, ensuring response times are within Service Level Agreement requirements, disseminating information and proactively communicating. Incumbent is accountable for providing individual team members with work assignments, training, feedback, coaching, support, and development opportunities to optimize their achievement of team/business objectives and professional growth. Ensure adherence to company policies and guidelines are appropriately applied to individual situations.
Job Specific Responsibilities This position is a new role leading the new Client Experience organization. The key responsibilities include leading the Client Experience team to success, partnering with sales and leadership to drive the success of the program, assisting sales in achieving their revenue goals for the year.
Candidate Requirements Incumbent must be organized with an ability to handle multiple tasks simultaneously. Incumbent must be able to evaluate matrix, make staffing recommendations, and overtime requirements. Performs work that is varied and may be somewhat difficult in character. Depending on tenure/previous managerial experience, expectation is that regular job tasks are performed with little direction/supervision.
Preferred Qualifications 3
years experience managing client relationships. Experience in treasury management, banking, and/or telecommunications/call center experience strongly preferred. Must have excellent written and verbal communications skills. Must have strong collaborative and conflict management skills; problem solving skills; analytical skills; decision-making skills, excellent interpersonal skills and the ability to interact with all levels of management; knowledge of various software, e.g., Microsoft Windows NT, Word, and Excel). Occasional travel may be required.
> >
Location UNITED STATES-GA-MARIETTA
Country United States
State Georgia
City Marietta
Primary Location Address MARIETTA-2240 Newmarket Parkway (4730)
Job Function Customer Service / Call Center
Worker Type Regular Employee
Full/Part Time Full-Time
Hours per Week 40+
Work Days Monday - Friday
Posting Currency USD
Posting Range $
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L2: Supervisory / Professional
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
First Data
Requisition No. 38053BR
Job Title Supervisor Client Service
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
> >
Job Description This position is responsible for the supervision of the Client Service function provided to our clients. The incumbent contributes to the company's success and profitability by understanding the client's requirements, ensuring response times are within Service Level Agreement requirements, disseminating information and proactively communicating. Incumbent is accountable for providing individual team members with work assignments, training, feedback, coaching, support, and development opportunities to optimize their achievement of team/business objectives and professional growth. Ensure adherence to company policies and guidelines are appropriately applied to individual situations.
Job Specific Responsibilities This position is a new role leading the new Client Experience organization. The key responsibilities include leading the Client Experience team to success, partnering with sales and leadership to drive the success of the program, assisting sales in achieving their revenue goals for the year.
Candidate Requirements Incumbent must be organized with an ability to handle multiple tasks simultaneously. Incumbent must be able to evaluate matrix, make staffing recommendations, and overtime requirements. Performs work that is varied and may be somewhat difficult in character. Depending on tenure/previous managerial experience, expectation is that regular job tasks are performed with little direction/supervision.
Preferred Qualifications 3
years experience managing client relationships. Experience in treasury management, banking, and/or telecommunications/call center experience strongly preferred. Must have excellent written and verbal communications skills. Must have strong collaborative and conflict management skills; problem solving skills; analytical skills; decision-making skills, excellent interpersonal skills and the ability to interact with all levels of management; knowledge of various software, e.g., Microsoft Windows NT, Word, and Excel). Occasional travel may be required.
> >
Location UNITED STATES-GA-MARIETTA
Country United States
State Georgia
City Marietta
Primary Location Address MARIETTA-2240 Newmarket Parkway (4730)
Job Function Customer Service / Call Center
Worker Type Regular Employee
Full/Part Time Full-Time
Hours per Week 40+
Work Days Monday - Friday
Posting Currency USD
Posting Range $
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L2: Supervisory / Professional
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
