Customer Service Representative/Office Manager
We are looking for a motivated individual to perform office duties.
This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities.
Basic computer skills are required for this position.
1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.
You will oversee the Plumbers and HVAC Technicians.
In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.
Requirements:
Have a courteous and pleasant demeanor Greet visitors to the building Perform clerical and mail processes Take inbound calls being the first impression for the customer.
Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
Make sure the phone is answered by the 3rd ring using the approved greeting each time.
Technician Scheduling Handles Invoice Process Enable calls to answering service at end of day.
Oversees daily operations to ensure that proper procedures and guidelines are in place.
Additional duties as directed by owners/manager Resolves customer issues and complaints to ensure customer satisfaction.
Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
Other requirements:
Clean Background Pass Drug Test Reliable Transportation Active Cell Phone Valid Driver's License Prior experience managing residential home services Strong customer care skills Organized and detail-oriented This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.
Compensation:
$20.
00 - $25.
00 per hour 1-800-Plumber +Air is the premier plumbing and HVAC company in your area that focuses providing unmatched service for our customers.
Here at 1-800-Plumber +Air, we have a Win/Win/Win model.
First and foremost, it is important for our customers to win.
Meaning, they get the quality of service that they deserve with the Honesty and Integrity that they want.
Second, it is important that you win as being apart of our team.
We will work together to make sure that we put a plan in place that allows you, as being apart of our team, to help you accomplish your goals.
Third, is for we as the company to win.
We know that when all 3 parties win, it creates for a fantastic experience and work environment.
Come be apart of a team that will help you grow and accomplish the goals and dreams that you have always wanted.
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.
Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Estimated Salary: $20 to $28 per hour based on qualifications.
This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities.
Basic computer skills are required for this position.
1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.
You will oversee the Plumbers and HVAC Technicians.
In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.
Requirements:
Have a courteous and pleasant demeanor Greet visitors to the building Perform clerical and mail processes Take inbound calls being the first impression for the customer.
Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
Make sure the phone is answered by the 3rd ring using the approved greeting each time.
Technician Scheduling Handles Invoice Process Enable calls to answering service at end of day.
Oversees daily operations to ensure that proper procedures and guidelines are in place.
Additional duties as directed by owners/manager Resolves customer issues and complaints to ensure customer satisfaction.
Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
Other requirements:
Clean Background Pass Drug Test Reliable Transportation Active Cell Phone Valid Driver's License Prior experience managing residential home services Strong customer care skills Organized and detail-oriented This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.
Compensation:
$20.
00 - $25.
00 per hour 1-800-Plumber +Air is the premier plumbing and HVAC company in your area that focuses providing unmatched service for our customers.
Here at 1-800-Plumber +Air, we have a Win/Win/Win model.
First and foremost, it is important for our customers to win.
Meaning, they get the quality of service that they deserve with the Honesty and Integrity that they want.
Second, it is important that you win as being apart of our team.
We will work together to make sure that we put a plan in place that allows you, as being apart of our team, to help you accomplish your goals.
Third, is for we as the company to win.
We know that when all 3 parties win, it creates for a fantastic experience and work environment.
Come be apart of a team that will help you grow and accomplish the goals and dreams that you have always wanted.
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.
Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Estimated Salary: $20 to $28 per hour based on qualifications.
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