Front office Customer Service Representative
Impact Medical Supplies Impact Medical Supplies Marietta, GA Marietta, GA Full-time Full-time From $18 an hour From $18 an hour 2 days ago 2 days ago 2 days ago About us Impact Medical Supplies is a small business in Marietta, GA.
We are professional, agile and our goal is to assist our patients with acquiring much needed medical Supplies.
We work with directly with CMS to stay in compliance to submit the medical equipment to the patients Medicare policy and any secondary insurance plan.
Our work environment includes:
Modern office setting Growth opportunities Job Title:
Customer Service Representative
Responsibilities:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries, creating return labels and mailing them out in a timely manner - Handle outbound calling to follow up with customers or provide updates on their requests - Analyze customer needs and provide appropriate solutions or recommendations - Maintain accurate and detailed records for CMS guidelines and policy requirements - Collaborate with other team members to resolve customer issues in a timely manner - Stay up-to-date on product knowledge and company policies to effectively assist customers
Experience:
- Previous experience in a insurance or DME customer service role is preferred but not required -Understanding of Medicare complaint process and record keeping process - Excellent communication skills, both verbal and written - Strong problem-solving abilities and the ability to think critically - Proficient computer skills, including experience with CRM software or similar systems - Ability to multitask and prioritize tasks in a fast-paced environment - Positive attitude and a desire to provide outstanding service to customers - Ability to work with minimal supervisor after training is complete We offer competitive compensation, opportunities for career growth within our organization.
If you are a motivated individual with a passion for customer service, we would love to hear from you.
Apply today to join our team of dedicated Customer Service Representatives! Job Type:
Full-time Pay:
From $18.
00 per hour Expected hours:
30 per week
Benefits:
On-the-job training Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Marietta, GA 30067:
Reliably commute or planning to relocate before starting work (Required)
Experience:
DME:
1 year (Required) Medicare:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are professional, agile and our goal is to assist our patients with acquiring much needed medical Supplies.
We work with directly with CMS to stay in compliance to submit the medical equipment to the patients Medicare policy and any secondary insurance plan.
Our work environment includes:
Modern office setting Growth opportunities Job Title:
Customer Service Representative
Responsibilities:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries, creating return labels and mailing them out in a timely manner - Handle outbound calling to follow up with customers or provide updates on their requests - Analyze customer needs and provide appropriate solutions or recommendations - Maintain accurate and detailed records for CMS guidelines and policy requirements - Collaborate with other team members to resolve customer issues in a timely manner - Stay up-to-date on product knowledge and company policies to effectively assist customers
Experience:
- Previous experience in a insurance or DME customer service role is preferred but not required -Understanding of Medicare complaint process and record keeping process - Excellent communication skills, both verbal and written - Strong problem-solving abilities and the ability to think critically - Proficient computer skills, including experience with CRM software or similar systems - Ability to multitask and prioritize tasks in a fast-paced environment - Positive attitude and a desire to provide outstanding service to customers - Ability to work with minimal supervisor after training is complete We offer competitive compensation, opportunities for career growth within our organization.
If you are a motivated individual with a passion for customer service, we would love to hear from you.
Apply today to join our team of dedicated Customer Service Representatives! Job Type:
Full-time Pay:
From $18.
00 per hour Expected hours:
30 per week
Benefits:
On-the-job training Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Marietta, GA 30067:
Reliably commute or planning to relocate before starting work (Required)
Experience:
DME:
1 year (Required) Medicare:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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