Emergency Dispatcher/Customer Service Representative
IUC IUC Marietta, GA Marietta, GA Part-time Full-time Part-time Full-time $14 - $17 an hour $14 - $17 an hour 18 hours ago 18 hours ago 18 hours ago Job Description & related information:
The Emergency Dispatcher/Customer Service Representative is responsible for taking after-hours emergency inbound utility service-related calls, making outbound calls to crew members, and data entry as needed.
The CSR supports and communicates with a wide range of utility clients.
Healthcare contribution and 401K program is available for fulltime employees.
Eligible to work from home after required training is completed.
All equipment provided.
$75.
00/month remote wi-fi reimbursement.
$25.
00/week transportation reimbursement during training.
Required Skills/
Qualifications:
911 experience preferred.
Experience working in the utility industry (power, water, sewer, gas) preferred.
Must have at least 1 year of customer service call center experience.
Must have excellent written and verbal skills.
Must have demonstrated experience with multiple screens/software programs.
Must be able to communicate effectively with individuals at all levels of an organization.
Must be highly organized, and able to multi-task.
Must work quickly and efficiently while following pre-set procedures.
Must have experience using Outlook/MS Office.
Must pass drug and alcohol screenings.
Education and
Experience:
High School Diploma or GED.
50 WPM.
Work Remotely Yes (after required training in Marietta office) Job Types:
Full-time, Part-time Pay:
$14.
00 - $17.
00 per hour
Benefits:
401(k) Schedule:
Evening shift Holidays Monday to Friday Night shift Weekends as needed Supplemental pay types:
Bonus opportunities Application Question(s):
Are you available to work a schedule that includes nights, weekends, and holidays?
Experience:
utility experience (gas, power, water):
1 year (Required) 911 dispatching:
1 year (Required) Work Location:
Hybrid remote in Marietta, GA 30060 The Emergency Dispatcher/Customer Service Representative is responsible for taking after-hours emergency inbound utility service-related calls, making outbound calls to crew members, and data entry as needed.
The CSR supports and communicates with a wide range of utility clients.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Emergency Dispatcher/Customer Service Representative is responsible for taking after-hours emergency inbound utility service-related calls, making outbound calls to crew members, and data entry as needed.
The CSR supports and communicates with a wide range of utility clients.
Healthcare contribution and 401K program is available for fulltime employees.
Eligible to work from home after required training is completed.
All equipment provided.
$75.
00/month remote wi-fi reimbursement.
$25.
00/week transportation reimbursement during training.
Required Skills/
Qualifications:
911 experience preferred.
Experience working in the utility industry (power, water, sewer, gas) preferred.
Must have at least 1 year of customer service call center experience.
Must have excellent written and verbal skills.
Must have demonstrated experience with multiple screens/software programs.
Must be able to communicate effectively with individuals at all levels of an organization.
Must be highly organized, and able to multi-task.
Must work quickly and efficiently while following pre-set procedures.
Must have experience using Outlook/MS Office.
Must pass drug and alcohol screenings.
Education and
Experience:
High School Diploma or GED.
50 WPM.
Work Remotely Yes (after required training in Marietta office) Job Types:
Full-time, Part-time Pay:
$14.
00 - $17.
00 per hour
Benefits:
401(k) Schedule:
Evening shift Holidays Monday to Friday Night shift Weekends as needed Supplemental pay types:
Bonus opportunities Application Question(s):
Are you available to work a schedule that includes nights, weekends, and holidays?
Experience:
utility experience (gas, power, water):
1 year (Required) 911 dispatching:
1 year (Required) Work Location:
Hybrid remote in Marietta, GA 30060 The Emergency Dispatcher/Customer Service Representative is responsible for taking after-hours emergency inbound utility service-related calls, making outbound calls to crew members, and data entry as needed.
The CSR supports and communicates with a wide range of utility clients.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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