ASSISTANT STORE MANAGER - COMPUTER SERVICES
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000
selection of premier computer products and the most knowledgeable staff in the business.
We are currently seeking self-motivated, hard-working ASSISTANT STORE MANAGER - COMPUTER SERVICES.
If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers.
We have established industry leading COVID-19 health and safety standards for our locations nationwide to ensure the continued health both of our associates and customers.
Click here to view our job videoMICRO CENTER OFFERS EXCEPTIONAL
Benefits:
Flexible Schedules & Excellent PayEmployee Discount that includes a Friends & Family Discount ProgramTuition Reimbursement & Education DiscountsPaid Time Off for Regular AssociatesBenefit Coverage for Regular Full-Time AssociatesEsteemed Vendor & Company Job TrainingCareer Advancement OpportunitiesMAJOR RESPONSIBILITIES - ASSISTANT STORE MANAGER - COMPUTER SERVICES:
Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store levelConsistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shopMaintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policyEnsure customers are served promptly and courteously and that customer satisfaction standards are metWork effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutionsEnsure associates maintain appropriate technical certifications (CompTIA A
and Apple Certification) to enable proper service of productsParticipate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory controlServe as manager-in-charge during absence of General Manager or other store managersEnsure the execution of ad set and visual merchandising standardsManage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customersDevelop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicatedEnsure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when neededPerform other duties and tasks as assignedEDUCATION &
Experience:
A college degree is preferredTwo or more years of experience with a major big box retailer in a high-volume, 30,000
square-foot store, preferably in a productivity-based computer or technology service and repair environmentPrevious experience in all aspects of retail management:
driving sales, merchandising, operations, freight flow and technical customer serviceExperience in human resources functions and capable of hiring, retaining and coaching qualified employeesAbility to execute corporate initiatives and analyze the competitionPhysical requirements:
lift up to 50 lbs.
, stand for prolonged periods of timeShifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidaysExperience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targetsMicro Center is a place where your future success and growth are truly a result of your own efforts and achievements.
Our teams are made up of motivated individuals who work hard to advance their careers.
Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
%75024% %%retail%% Recommended Skills Customer Satisfaction Customer Service Electronics Freight Forwarding Human Resources Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
selection of premier computer products and the most knowledgeable staff in the business.
We are currently seeking self-motivated, hard-working ASSISTANT STORE MANAGER - COMPUTER SERVICES.
If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers.
We have established industry leading COVID-19 health and safety standards for our locations nationwide to ensure the continued health both of our associates and customers.
Click here to view our job videoMICRO CENTER OFFERS EXCEPTIONAL
Benefits:
Flexible Schedules & Excellent PayEmployee Discount that includes a Friends & Family Discount ProgramTuition Reimbursement & Education DiscountsPaid Time Off for Regular AssociatesBenefit Coverage for Regular Full-Time AssociatesEsteemed Vendor & Company Job TrainingCareer Advancement OpportunitiesMAJOR RESPONSIBILITIES - ASSISTANT STORE MANAGER - COMPUTER SERVICES:
Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store levelConsistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shopMaintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policyEnsure customers are served promptly and courteously and that customer satisfaction standards are metWork effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutionsEnsure associates maintain appropriate technical certifications (CompTIA A
and Apple Certification) to enable proper service of productsParticipate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory controlServe as manager-in-charge during absence of General Manager or other store managersEnsure the execution of ad set and visual merchandising standardsManage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customersDevelop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicatedEnsure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when neededPerform other duties and tasks as assignedEDUCATION &
Experience:
A college degree is preferredTwo or more years of experience with a major big box retailer in a high-volume, 30,000
square-foot store, preferably in a productivity-based computer or technology service and repair environmentPrevious experience in all aspects of retail management:
driving sales, merchandising, operations, freight flow and technical customer serviceExperience in human resources functions and capable of hiring, retaining and coaching qualified employeesAbility to execute corporate initiatives and analyze the competitionPhysical requirements:
lift up to 50 lbs.
, stand for prolonged periods of timeShifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidaysExperience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targetsMicro Center is a place where your future success and growth are truly a result of your own efforts and achievements.
Our teams are made up of motivated individuals who work hard to advance their careers.
Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
%75024% %%retail%% Recommended Skills Customer Satisfaction Customer Service Electronics Freight Forwarding Human Resources Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
