Lead Customer Service Representative
M & M Home Exteriors M & M Home Exteriors Marietta, GA Marietta, GA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 1 day ago 1 day ago 1 day ago M & M Home Exteriors has been beautifying the curbside appeal of homes for almost a decade.
The founder and owner, started in the industry in 2003 as an installer and has developed one of the top home improvement companies in Atlanta.
What's very special about this organization is their culture.
Values such as integrity, reliability, and professionalism are lived out fully every day.
Because owners set the tone for organizations, and this owner believes in treating everyone with the utmost respect, people enjoy working at M & M.
They feel valued and part of a close-knit team.
While the feel of the environment is pleasant, the M & M team works hard.
It's a busy atmosphere and it is embraced by the team.
M & M is seeking a Lead Customer Service Representative who is committed to providing top-notch customer service, setting appointments, and not leaving any leads hanging.
Experience in home services, taking inbound calls, and making outbound calls to track down busy homeowners to set appointments is required.
This position also requires a go-getter who has phenomenal phone skills and is at ease talking with homeowners and making their day.
Finally, M & M Home Exteriors wants someone who is looking for a long-term workplace where they can grow in the company.
Loyalty is valued.
What's in It for You? $20-$25 per hour, depending on experience level.
PTO - 1 week (after 90 days).
Vacation - 1 week (after 90 days).
A fantastic owner and manager who are supportive.
Relaxed and pleasant working environment - positive, family atmosphere.
Culture is respectful, professional, and caring.
M-F - Hours:
8-5, 9-6 or 10-7 (option to choose which is best for you).
Opportunity to swap an entire weekday (OR half of a weekday) for a Saturday (great for doctors' appointments or other commitments).
Potential for growth in the organization.
Skills/Requirements Minimum of 2
years as a CSR/appointment setter for a home services company, preferred.
Highly proficient on computers and working in CRM systems.
Skilled at active listening and then positioning help based on what's heard.
Strong verbal and written communication skills.
Versatile, able to get along with all different types of people, well.
Able to learn / pick up new information swiftly regarding products and services.
Must pass a background check.
Reliable transportation (as this is an in-office position).
Attributes Prompt, highly aware of your time and respectful of other's time as well, required.
Naturally attentive to detail and well-organized.
Highly motivated and self-driven.
A passion for serving others.
Enthusiastic and upbeat, with a higher level of energy.
Calm and professional in busy periods.
Articulate and succinct.
Persuasive but not pushy.
The turnover at M & M is low because of their care in finding win/win fits when hiring.
The reason people stay at the organization is because of the strong and supportive team.
Further, employees are able and encouraged to leave the job at the office.
People appreciate this as well as the team gatherings like bowling and BBQ outings where your family is invited to join the fun too.
The team passionately follows the company's mission statement which is to educate clients and deliver results above and beyond expectations.
With this commitment, it's no wonder their word-of-mouth referrals and demand are strong, and growth is steady.
It's an all-around winning organization.
If this sounds like a place where you'd like to be and would flourish, we encourage you to apply.
We look forward to connecting with you and thank you for your consideration.
M & M Home Exteriors is an equal opportunity employer.
Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour Expected hours:
40.
00 per week
Benefits:
Paid time off
Experience:
Appointment scheduling:
2 years (Required) Home Services Industry:
2 years (Preferred) Call Center/CSR:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The founder and owner, started in the industry in 2003 as an installer and has developed one of the top home improvement companies in Atlanta.
What's very special about this organization is their culture.
Values such as integrity, reliability, and professionalism are lived out fully every day.
Because owners set the tone for organizations, and this owner believes in treating everyone with the utmost respect, people enjoy working at M & M.
They feel valued and part of a close-knit team.
While the feel of the environment is pleasant, the M & M team works hard.
It's a busy atmosphere and it is embraced by the team.
M & M is seeking a Lead Customer Service Representative who is committed to providing top-notch customer service, setting appointments, and not leaving any leads hanging.
Experience in home services, taking inbound calls, and making outbound calls to track down busy homeowners to set appointments is required.
This position also requires a go-getter who has phenomenal phone skills and is at ease talking with homeowners and making their day.
Finally, M & M Home Exteriors wants someone who is looking for a long-term workplace where they can grow in the company.
Loyalty is valued.
What's in It for You? $20-$25 per hour, depending on experience level.
PTO - 1 week (after 90 days).
Vacation - 1 week (after 90 days).
A fantastic owner and manager who are supportive.
Relaxed and pleasant working environment - positive, family atmosphere.
Culture is respectful, professional, and caring.
M-F - Hours:
8-5, 9-6 or 10-7 (option to choose which is best for you).
Opportunity to swap an entire weekday (OR half of a weekday) for a Saturday (great for doctors' appointments or other commitments).
Potential for growth in the organization.
Skills/Requirements Minimum of 2
years as a CSR/appointment setter for a home services company, preferred.
Highly proficient on computers and working in CRM systems.
Skilled at active listening and then positioning help based on what's heard.
Strong verbal and written communication skills.
Versatile, able to get along with all different types of people, well.
Able to learn / pick up new information swiftly regarding products and services.
Must pass a background check.
Reliable transportation (as this is an in-office position).
Attributes Prompt, highly aware of your time and respectful of other's time as well, required.
Naturally attentive to detail and well-organized.
Highly motivated and self-driven.
A passion for serving others.
Enthusiastic and upbeat, with a higher level of energy.
Calm and professional in busy periods.
Articulate and succinct.
Persuasive but not pushy.
The turnover at M & M is low because of their care in finding win/win fits when hiring.
The reason people stay at the organization is because of the strong and supportive team.
Further, employees are able and encouraged to leave the job at the office.
People appreciate this as well as the team gatherings like bowling and BBQ outings where your family is invited to join the fun too.
The team passionately follows the company's mission statement which is to educate clients and deliver results above and beyond expectations.
With this commitment, it's no wonder their word-of-mouth referrals and demand are strong, and growth is steady.
It's an all-around winning organization.
If this sounds like a place where you'd like to be and would flourish, we encourage you to apply.
We look forward to connecting with you and thank you for your consideration.
M & M Home Exteriors is an equal opportunity employer.
Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour Expected hours:
40.
00 per week
Benefits:
Paid time off
Experience:
Appointment scheduling:
2 years (Required) Home Services Industry:
2 years (Preferred) Call Center/CSR:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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