Account Manager LPN
Marietta, Georgia, United States of America Guardian Pharmacy of Atlanta is part of the Guardian Pharmacy Services network and prides itself on its customer service.
Each team member plays an integral part in the success of the pharmacy.
Assist in achievement of business plan through retention of existing clients, increasing sales to existing clients (penetration of census), and building strong customer relationships by providing clinical assistance, regulatory support, and client staff education in Skilled Nursing and Assisted Living Facilities.
Function as liaison between pharmacy operations and the customer, working with operations team to ensure superior delivery of pharmaceutical products and services.
Attributes Required:
o Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophyo Leadership - ability to lead project teams to deadlines, while maintaining strong team orientationo Relational - ability to build relationships with business unit management and become trusted advisoro Strategy and Planning - ability to think ahead, plan and manage time efficientlyo Problem Solving - ability to analyze causes and solve problems at both a strategic and functional levelo Team Oriented - ability to work effectively and collaboratively with all team membersEssential job functions (include the following):
o Provide training and orientation to customers during facility implementation, to include supporting E-MAR when utilizedo Ensure new service is error-free and transition process is as flawless as possibleo Provide training to facility staff regarding survey process, medication administration, risk management, performance improvemento Develop and maintain Assisted Living Education programs which meet State requirements for trainingo Coordinate and provide Assisted Living Educational training at the pharmacy as well as on-site at our Assisted Living Facilities as requiredo Assure quality assurance materials reflect facility scope of practice and Guardian standardso Work with Operations team to identify areas for improvement, maintaining effective documentation, and resolutiono During site visits, monitor service level and report service issueso Work with Operations team to identify areas of excellence, maintaining documentation to build strong customer and employee relationshipso Maintain compliance and expertise regarding current health care and pharmacy industry standards of practice, regulations, changes and clinical skill needed to support customerso Monitor quality improvement processes, standards of practice, policy and procedures (internal and external), and report to management teamo Assist customers with action plans to minimize risk in facilitieso Conduct mock surveys or assist customers in other ways as requested for survey processo Plan and execute family communication programs in conjunction with marketing team to new or prospective facilitieso Participate in cycle check-in as neededo Facility in-services and clinical education training on site at customer locationso Other essential functions and duties may be assigned as neededEducation and/or Certifications:
o Nursing Degree (LPN)o Active State Nursing license requiredSkills and
Qualifications:
o Experience in Assisted Living, Skilled Nursing facility, or Geriatric hospital a pluso Advanced computer skills, including excel, word and PowerPoint requiredo Ability to work independently and deliver to deadlineso Ability to solve problems with minimal directiono Great attention to detail and accuracyo Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlineso Quality minded; motivated to seek out errors and inquire when something appears inaccurateWork Environment:
o Requires up to 75% travel, by air and groundo Ability to work flexible hoursFull-Time employees working 30
hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO.
All employees are eligible to enroll in our company matched 401(k) plan.
Recommended Skills Assisted Living Attention To Detail Clinical Works Customer Relationship Management Emar System Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
Each team member plays an integral part in the success of the pharmacy.
Assist in achievement of business plan through retention of existing clients, increasing sales to existing clients (penetration of census), and building strong customer relationships by providing clinical assistance, regulatory support, and client staff education in Skilled Nursing and Assisted Living Facilities.
Function as liaison between pharmacy operations and the customer, working with operations team to ensure superior delivery of pharmaceutical products and services.
Attributes Required:
o Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophyo Leadership - ability to lead project teams to deadlines, while maintaining strong team orientationo Relational - ability to build relationships with business unit management and become trusted advisoro Strategy and Planning - ability to think ahead, plan and manage time efficientlyo Problem Solving - ability to analyze causes and solve problems at both a strategic and functional levelo Team Oriented - ability to work effectively and collaboratively with all team membersEssential job functions (include the following):
o Provide training and orientation to customers during facility implementation, to include supporting E-MAR when utilizedo Ensure new service is error-free and transition process is as flawless as possibleo Provide training to facility staff regarding survey process, medication administration, risk management, performance improvemento Develop and maintain Assisted Living Education programs which meet State requirements for trainingo Coordinate and provide Assisted Living Educational training at the pharmacy as well as on-site at our Assisted Living Facilities as requiredo Assure quality assurance materials reflect facility scope of practice and Guardian standardso Work with Operations team to identify areas for improvement, maintaining effective documentation, and resolutiono During site visits, monitor service level and report service issueso Work with Operations team to identify areas of excellence, maintaining documentation to build strong customer and employee relationshipso Maintain compliance and expertise regarding current health care and pharmacy industry standards of practice, regulations, changes and clinical skill needed to support customerso Monitor quality improvement processes, standards of practice, policy and procedures (internal and external), and report to management teamo Assist customers with action plans to minimize risk in facilitieso Conduct mock surveys or assist customers in other ways as requested for survey processo Plan and execute family communication programs in conjunction with marketing team to new or prospective facilitieso Participate in cycle check-in as neededo Facility in-services and clinical education training on site at customer locationso Other essential functions and duties may be assigned as neededEducation and/or Certifications:
o Nursing Degree (LPN)o Active State Nursing license requiredSkills and
Qualifications:
o Experience in Assisted Living, Skilled Nursing facility, or Geriatric hospital a pluso Advanced computer skills, including excel, word and PowerPoint requiredo Ability to work independently and deliver to deadlineso Ability to solve problems with minimal directiono Great attention to detail and accuracyo Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlineso Quality minded; motivated to seek out errors and inquire when something appears inaccurateWork Environment:
o Requires up to 75% travel, by air and groundo Ability to work flexible hoursFull-Time employees working 30
hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO.
All employees are eligible to enroll in our company matched 401(k) plan.
Recommended Skills Assisted Living Attention To Detail Clinical Works Customer Relationship Management Emar System Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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