Full Time Lead Customer Service Rep / Teller in Marietta, GA

Company Name:
Fifth Third Bank
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer
customers to the appropriate business partner for products and
services
uncovered during business interactions and/or conversations. Function in a capacity that performs the most
complex duties of a CSR, exercising considerable independent judgment.
ESSENTIAL DUTIES & RESPONSIBILITIES:

customer service
:
o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and
display a caring attitude.
o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
o Maintain a position of trust and responsibility by keeping all customer business confidential.
o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
Bank Operations/Transactions:
o Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Where appropriate/necessary, daily responsibilities may include
the following;
Individual Authorities:
- Open and close duties.
Security Role:
- Cash withdrawal and check signing approvals.
- Approval of ace transactions.
- Night deposits.
- Statement of condition (SOC).
- Dual Key Process.
o Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
o Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary.
o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
o Perform in the role of training and development personnel for new CSR#s and /or existing CSR#s as needed; help to identify any other CSR#s who are capable of training new staff members.
o As Lead, monitor the operation behind the CSR line; delegate work and take issues to Customer Services Manager as needed.
o As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSR#s up-to-date as requested.
Referrals:
o Consistently meet or exceed sales referrals as set by management.
o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
o Maintain a well-developed working knowledge of the complete line of products and services
offered, taking responsibility to keep up to date and request assistance for further development needs.
o Initiate conversations to uncover customer needs and be capable of effectively referring
customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school diploma/GED.
Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years
of CSR experience.
Ability to demonstrate advanced math functions.
Must have the ability to interact comfortably and confidently with the public.
Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.
Must demonstrate the ability to establish self as a leader.
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
Need to have flexibility in scheduling.
Please use the following link to apply online:
https://cvg53.ngahrhosting.com/Main/careerportal/Job_Profile.cfm?szOrderID=136601&szReturnToSearch=1&szWordsToHighlight=
Fifth Third Bank is proud to be an affirmative action/equal opportunity employer. M/F/D/V

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.