Quality Assurance Evaluator (Trainer)
Under direction of management develops schedule to ensure the Quality Assurance Evaluation Program is conducted in accordance with Air Force (AF) Standards. Inspects lodging rooms, buildings, grounds, parking lots and other areas such as offices, day rooms, hallways and storage areas for quality and quantity of work performed by all employees. Evaluates and updates all general room instructions to include:
guest directories, fire evacuation procedures, equipment instructions, sundry price listings, and informational signage. Corrects publications as required. Reviews guest feedback, analyzes data, and informs Lodging Manager of issues or areas requiring correction. Tracks trends in performance and conducts hospitality specific training to improve overall guest service and compliance with established standards. Responsible for monitoring the Lodging Educational Institute training program in accordance with Air Force Lodging standards. Works with section supervisors to determine training needs. Tracks courses required to maintain or earn hospitality certifications. Oversees and manages the in-house training program. Oversees small study groups or self-directed studies as needed to complete lodging courses. Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives, and recognition items. Ensures completion of hospitality training required for certification with AH&LA/ Educational Institute. Coordinates with the Lodging Educational Institute to obtain training dates, materials, and instruction plans. Assesses the effectiveness of training standards in all areas of Lodging. Observes and reviews processes and performance in the workplace and adjusts training programs to address any performance shortcomings noted. Performs additional duties as assigned. If interested in applying for this position you may preview the online application:
https:
//apply.usastaffing.gov/ViewQuestionnaire/10883357 Who May Apply:
Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/11/2020 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying
Experience:
Must have experience in the operational management of a civilian or military lodging program. This experience must have included supervisory responsibility, ( i.e., team lead level or higher of at least one functional area such as housekeeping, Guest Service, etc.) sufficient to demonstrate skill and knowledge in such areas as team building, customer service, staff scheduling, financial management, and human resources. Must have the ability to train or have experience which shows potential to train others. A baccalaureate degree in hospitality or business is desired. Must be able to read, speak, and write English.
Estimated Salary: $20 to $28 per hour based on qualifications.
guest directories, fire evacuation procedures, equipment instructions, sundry price listings, and informational signage. Corrects publications as required. Reviews guest feedback, analyzes data, and informs Lodging Manager of issues or areas requiring correction. Tracks trends in performance and conducts hospitality specific training to improve overall guest service and compliance with established standards. Responsible for monitoring the Lodging Educational Institute training program in accordance with Air Force Lodging standards. Works with section supervisors to determine training needs. Tracks courses required to maintain or earn hospitality certifications. Oversees and manages the in-house training program. Oversees small study groups or self-directed studies as needed to complete lodging courses. Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives, and recognition items. Ensures completion of hospitality training required for certification with AH&LA/ Educational Institute. Coordinates with the Lodging Educational Institute to obtain training dates, materials, and instruction plans. Assesses the effectiveness of training standards in all areas of Lodging. Observes and reviews processes and performance in the workplace and adjusts training programs to address any performance shortcomings noted. Performs additional duties as assigned. If interested in applying for this position you may preview the online application:
https:
//apply.usastaffing.gov/ViewQuestionnaire/10883357 Who May Apply:
Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/11/2020 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying
Experience:
Must have experience in the operational management of a civilian or military lodging program. This experience must have included supervisory responsibility, ( i.e., team lead level or higher of at least one functional area such as housekeeping, Guest Service, etc.) sufficient to demonstrate skill and knowledge in such areas as team building, customer service, staff scheduling, financial management, and human resources. Must have the ability to train or have experience which shows potential to train others. A baccalaureate degree in hospitality or business is desired. Must be able to read, speak, and write English.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$15.50 to $17 per hour
Estimated Salary: $20 to $28 per hour based on qualifications.
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